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Level 1 IT Support

Job No: NOVA53661
Location: Sydney

We are on a mission to create content that is loved and shared by audiences wherever they are. Inspired by your story, NOVA Entertainment (NOVA) creates innovative and entertainment media solutions that live within our world to challenge expectation and drive results for our clients. Simultaneously our content connects with audiences to brighten their day and keep them informed through radio, online and experiential platforms.

NOVA operates prominent radio brands Novafm, smoothfm, FIVEaa and Star 104.5 and has a significant digital presence which is expanding its reach each year. We’re not like other organisations, we live by the belief that mediocrity doesn’t live here and celebrate every victory and we’re extremely proud of that.


We're on the hunt for Level 1 IT Support on a 12 month contract! We know a lot of companies say that no two days are the same. Well, with this role we really mean it! On any given day you could be working with the Sales team to set up and test the technology for a big pitch, the next day you might be organising a new starters laptop and building access, followed by running a staff training session on video conferencing and Skype for Business.

Based in Sydney and reporting into the Business Support Manager, you will be a crucial player in providing world-class customer focused IT support to all NOVA staff enabling them to perform at the highest possible level.

This means:

  • Being the first-line of support for all staff IT queries in-person as well as phone, email and IM.
  • Providing broadcast technology support to the station Broadcast Engineers to ensure the continuous, highest quality transmission.
  • Contributing to proactive ideas for exceptional customer focused IT service to NOVA staff.


Let’s call this person a SUPERNOVA (you know, like Superwoman or Superman).

SUPERNOVA is someone who is not afraid to roll up their sleeves and put in the work to achieve the desired outcome- no matter how small the task. SUPERNOVA is great with people and can talk to all stakeholders in the business from a new starter to the CEO! You might be our SUPERNOVA if you:

  • Are client and customer focused
  • Are a great team player and confident in working automonously with minimal supervision
  • Have experience working with MS Office suite, Microsoft server environments, networking, remote access and VOIP telephony.
  • Have tertiary qualifications in IT or a similar field.
  • Possess radio, television or media experience (favourable but not essential)


  • Friday drinks and treats trolley, 8 radio survey celebrations each year and lots of workplace social events including an annual station-wide Amazing Race day. And access to some of the most exclusive Nova Red Rooms!
  • Unlimited access to our Life+ Wellbeing program and Glue+Perks benefits program
  • A fun and vibrant workplace culture with the genuine prospects of internal promotions, lateral moves and secondments.

We are not a traditional business, so we don't want traditional people. If this sounds like the role for you, hurry up and apply because we can't wait to meet you!



NOVA Entertainment will not accept responsibility for any fees related to unsolicited resumes from recruitment agencies.

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